Business Process Outsourcing

Madena offers Business Process Outsourcing (BPO) Services

  • Enrollment
  • Reconciliation
  • Premium Billing
  • Medicare Secondary Payer (MSP) Validations
  • Coordination of Benefits (COB) Management

Our BPO management staff has extensive Medicare health plan operations experience and lead an operations team of Medicare experts to drive new levels of productivity and accuracy for your organization. Our U.S. based team located in several areas to support all time zones. Whether you have a health plan membership of 800 or 8 million, we have a scalable staff solution to fit your needs. We excel at offering a part-time staff support model for small health plans. Our staff can utilize our technology-enabled solutions or your software.

Our business model is not just focused on being compliant with CMS regulations, but creating processes that will produce the best member experience and administrative efficiencies.