Our Team

Our team has hands-on-knowledge as well as advising at the highest levels of our rapidly changing industry for decades. Whatever problem you need to solve, from compliance to remediation services, to reconciliation or data analytics, we understand and we can help. We know the stress of government audits, backlogs of unreconciled data, or software systems that don’t support your needs.

We’re here for you. The Madena team is committed to providing support end-to-end services, and real world solutions to your challenges. We support all Government Program Sponsors including Medicare, Medicaid and Healthcare Exchanges.

Management TeamKey Consultants

Management Team

Denyse Wise
President, Chief Executive Officer (CEO) – Founder
Denyse brings passion to every working experience. She understands that each client is unique and sometimes requires customized support. She excels at creating and maintaining strong and enduring business relationships.
As CEO of Madena, Denyse directs the development and growth of Madena’s suite of healthcare solutions and tools. She has helped to revolutionize the industry with the proprietary Madena Reconciliation Tool and the Independent Certification of Plan Enrollment & Payment Data for CMS Attestations.

Denyse and her team have conducted a number of full-scale reconciliation projects, recovering millions of dollars for Plan Sponsors. Under Denyse’s management, Madena leads the industry in audit and reconciliation support, software interfaces, and data mining and analysis.

From the inception of Madena, Denyse’s focus has been to bridge the gap between government agencies and plan sponsors, creating end-to-end compliance and success.

Prior to founding Madena in 2012, Denyse served as the Program Director for the CMS Retroactive Processing Contract (RPC) leading the design for the programs and operations still in practice today. During this time, Denyse worked directly with CMS leadership, coauthoring and developing a number of Medicare regulations and programs including the Enrollment Data Validation (EDV) program, the eRPT system, Enrollment Guidance and LIS/BAE Policy.

Denyse is a problem solver and enjoys creating partnerships between the varied organizations that serve the government-sponsored healthcare industry. She is a natural teacher and sought-after trainer, and enjoys sharing her knowledge. Denyse’s enthusiasm for connection carries into her personal life, where she mentors at-risk children through the Denver Kids’ Program and was named Mentor of The Year for 2015.

Michael Gilliland
Chief Operating Officer (COO) – Partner
For over 30 years Mike has been helping small businesses grow through expanded market penetration, development of strategic relationships and high-quality service delivery.
As a member of the executive management team, Mike has always been involved in a mix of strategic planning, business development, relationship management and project management. He has managed small task-centric teams to multi-million dollar system development projects for the Department of Defense, civil agencies like the Centers for Medicare & Medicaid Services (CMS) and Fortune 500 companies. This experience has taught Mike that the best technological solutions are user-driven and require true collaboration between the technology provider and the customer’s end users.

As Madena’s Chief Operating Officer (COO), Mike has implemented a team centric management style that helps drive Madena’s service offering while maintaining viable and effective communication with clients and partners. Mike is adept at quickly understanding complex customer issues and being able to implement solutions that are effective, measurable and provide significant business value. Mike’s leadership style fits Madena’s fast-paced, technologically based, customer-centric approach and his ability to communicate effectively allows service teams to provide measurable value to clients.

Jennifer Young
Vice President – Healthcare Operations - Partner
Jennifer brings nearly 20 years’ experience in Medicare Advantage with a unique perspective from both the provider and payor organizations.
She works with health plans in performing end to end system and process assessments to identify areas of non-compliance and opportunities for efficiency. Her in-depth knowledge of CMS’ policies and procedures for enrollment, claims, customer service, compliance, pharmacy, grievance and appeals allows her to help health plans focus their compliance and improvement efforts.

Jennifer comes to Madena from WellPoint where she was National Director of Business Reconciliation/Revenue Enhancement responsible for national oversight and monitoring of all Medicare (MA, MA-PD, PDP) end to end reconciliation and revenue strategies. Prior to that, Jennifer spent 10 years at Kaiser Foundation Health Plans as the National Medicare Finance and Reconciliation Manager leading auditing, end to end system and process reviews (including delegated entities), new system implementation and operations and revenue management. She had national oversight of plan payment reconciliation with quantification and qualification of payment and reporting issues for financial accruals for all Medicare (MA, MA-PD, Cost, Cost-PD) Managed Care membership of 950,000.

Jennifer has an MBA in Healthcare Management from the University of Phoenix and a Bachelor of Arts in Organizational Psychology from Kent State University.

George Kovolenko
Vice President – Sales & Marketing
George brings more than 25 years experience in Senior Management, Business Development, Sales and major Account Management to the Madena Team.
His work has taken him through many transitions in high-tech state of the art industries and his past tenures include playing a leadership role as President, CEO, Chief Operations Officer and Vice President of Sales. During his long career he has lead organizations back to profitability by evaluating and reorganizing company infrastructure and operations, realigning sales efforts to meet organizational needs and negotiating key contracts with new accounts.

Having had both a Sales and Corporate Operations background gives George a unique perspective and high degree of credibility in understanding how to best integrate Madena’s product offerings to serve client needs.

Key Consultants

Dee Dee Stevens
Director - Health Care Operations
Dee Dee has over 10 years’ experience in the Health Care Industry including management of the Medicare Enrollment and Reconciliation departments as well as Commercial Customer Service and Provider Inquiry areas for Anthem Health.
She worked with Medicare Advantage Plans (MAPD), Prescription Drug Plans (PDP) and Duals Special Needs Plans (DSNP). Her expertise includes creating efficient workflow processes for enrollment, reconciliation, customer service and pharmacy compliance areas.

At Anthem, Dee Dee led a staff of fifty associates responsible for Medicare enrollment processing and reconciliation functions. She established departmental policies and procedures for increased efficiency and adherence to Medicare guidelines and compiled monthly reporting for the Medicare attestation used in the financial accrual for the Medicare line of business. She created effective inventory oversight for front end enrollment intake and processing from multiple sources including enrollment, disenrollment, reinstatement processes, and Medicare rejections, Medicare special programs including Low Income Subsidy (LIS), Best Available Evidence (BAE), Late Enrollment Penalty (LEP) COB/MSP and State Prescription Assistance Program (SPAP). Internal and external audit requests including monthly audits by Medicare (Enrollment Data Validation-EDV). Dee Dee increased associate engagement, implemented end-to-end process improvements, root cause analysis, increased inter-department communication and associate cross training to enhance department productivity, quality and flexibility. She oversaw a decrease of 68% in CATEGORY 3 retroactive submissions to Medicare third party vendor from 2011 to 2014.

Dee Dee is a graduate of the University of Kentucky where she graduated with a Bachelor of Marketing from the Gatton School of Business & Economics.

Karl Lissade
Health Care Operations Management Consultant
Karl has over 15 years of experience working in healthcare field; 12 years of those years were directly dealing with Medicare management.
Karl is a highly motivated and dedicated team player who is very knowledgeable with Medicare policies, procedures, End-User Training, and Reconciliation. He has worked both in the Operational and Information Technology sides of Health plans and has been the liaison between both. Throughout that time, he has gained an in depth knowledge of federal and state compliance regulatory policies for healthcare management and quality assurance.
Dana Keating
Project Manager, Senior Analyst
Dana Keating brings to Madena more than 15 years of extensive hands-on experience in client relations, software development, business process workflow improvement and quality assurance.
Her tenure spans a wide range of industries from telecommunications, government security to health care. Throughout her career, she has served as a core role in the development of several software systems and associated policy development from conceptual planning to full implementation. During this time, she has worked as a Technical Project Manager with over eight years of expertise built on solid leadership roles successfully partnering with client teams in the effort to build or maintain state of the art technology.
Dana’s practical and detail oriented approach to her professional life has been served an integral role in delivering specialized solutions that regularly exceed customer needs.
Patty Swartzbaugh
Medicare Enrollment Specialist
Patty’s career has traditionally focused on developing the research, problem-solving, and analysis skills that are so essential for performing the role of Enrollment Analysis.
For six years, she held both staff and management positions with CMS’s Retroactive Processing Contractor which provided her with an excellent background and knowledge of CMS Medicare Enrollment policy and requirements. It also gave her the expertise needed to support private Medicare Advantage plans in streamlining their current enrollment operations.
Delana Mosley
Health Care Operations Management Consultant
Delana Mosley brings over 25 years of experience in the Health Care industry with expert knowledge in the areas of Medicare and Medicaid Enrollment, Membership Accounting, Customer Service and Operations.
She has extensive experience working with Medicare Advantage Plans (MAPD), Prescription Drug Plans (PDP), Duals Special Needs Plans (DSNP) and Medicare Medicaid Plans (MMPS).

Her comprehensive understanding of the Medicare federal regulations and Medicaid state requirements allows her to operationalize requirements with insight into the most compliant and efficient operational performance and best practices. She provides strong leadership and hands-on operational experience to health plans, while leading and supporting teams of employees. Her extensive knowledge allows her to develop comprehensive policies and procedures, business process improvements and streamlining day-to-day activities to ensure work is in accordance with the Centers for Medicare & Medicaid Services and Medicaid compliance guidelines. Recovered over $500k through research and analytics for a health plan and developed an Enrollment Services department training program for team members for the overall member-facing and customer service functional areas. She provides best practices, gap analysis, end-to-end process improvements, audit services for Part C and Part D Enrollment, start-up plan and system implementations, expert direction on enrollment and reconciliation processes.

Joanna Sharp
Health Care Operations Management Consultant
Joanna Sharp has worked almost exclusively in various positions in health care since beginning her career at the University of Missouri Hospital & Clinics.
Both in that job and then at Poudre Valley Hospital in Fort Collins, Colorado, she grew impressive skills with diagnosis coding, insurance checks, spreadsheets, reports, and checking medical records. A family move to Denver found her working as a temp for what was then Hughes Aircraft, and she was honored to be chosen for a five-month job in Brazil supporting a group of that company’s software engineers. Returning to Denver, she was hired by what would eventually be PacifiCare. Promoted four times in five years, Joanna’s last two positions were as Service Quality Coordinator and PC/Network Associate. In the former, she became quite familiar with the company’s software and hardware systems, and in the latter, she coordinated efforts to solve technical service problems. She was most often able to provide the solutions needed by her employee customers, without the need to look to other resources. At Madena Solutions, Joanna researches and makes necessary data changes with a hospital information system or an ancillary application for each project. In addition to on-the-job professional development, Joanna’s education includes two years at the University of Missouri and Colorado State University.